PAYMENT

You must pay a deposit at the time of confirmation of your booking. This is usually 20% of the total amount. Sometimes a higher deposit is required, if airlines or other service providers request full payment. This especially applies for airlines, and certain accommodations requiring higher advance deposits -this happens mostly during peak season.
If you are booking within 30 or less days of the commencement of your visit, full payment will be due immediately.

Balances to be paid must reach our account no less than 30 days before your visit with us. If we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date.

For some group tours, an additional interim payment is required, of which you will be notified at the time of quotation.

Credit card payments incur a 2% surcharge.

MODIFICATION AND CANCELLATION POLICIES

Any modification or cancellation of a confirmed reservation for services will entail additional charges equivalent to the corresponding costs charged by the service providers. These charges may include penalties, administration fees and bank charges.

Airline tickets are personal and cannot be modified, transferred to or replaced by somebody else's name.

We will do our utmost to facilitate changes before the travel date; however please be advised that most flight tickets are non-refundable and that our partners apply cancellation fees. If cancellations occur within seven days after booking of services, a 3% administration fee applies. Deposits for cancellation of confirmed services more than 7 days after booking are non-refundable.

Every service provider has their own cancellation policy and cancellation fee amount. Maurisun has standardised their payment terms and cancellation fees in an effort to provide our clients with a standard policy. We will advise upon booking if conditions have become more restrictive. We refer to the General Conditions if no others are stated in the price list or no special conditions are enclosed with the invoice.

General Cancellation Policy for accommodations after full payment has been made:

Cancellation within 14 days of booking: 50% of full amount
Cancellation within 7 days of booking: 75% of full amount
Cancellation within 72 hours of booking: 100% of full amount

Cancellation conditions are generally more restrictive for accommodation during peak season (Mid December to mid January) with 100% of the full amount  being withheld  within 45 days of booking.

Whenever there is a case of overbooking or the service provider fails to make available the accommodation booked for, Maurisun reserve the right to accommodate the traveller in the same standard of accommodation or better..